Somewhere along the way, many nonprofits drifted from the very people they aim to serve. They began prioritizing what looks impressive over what actually makes a difference. Photo ops and social media posts have replaced something far more essential: listening . And when listening is lost, the work becomes hollow, busy, visible, but no longer rooted in community. Before we plan, before we launch, before we celebrate, we must pause and ask a simple question: Have we heard from